Orders & Payment

Q:  Why is an account required to place an order?

A:  photoroost requires account registration to participate. Registration is required to provide all customers with the confidence that their images are secure. In addition, registration provides an easier and more personal experience:

  • We’ll remember your profile information and use it during checkout or to pre-fill an order form, when applicable.
  • You can save items in your cart and come back later – after you’ve gotten feedback from friends or family, or just when it’s more convenient for you.
  • We’ll NEVER use this information for anything else. Your user name and password keep your information secure. 
When you register, you’ll provide some personal information to create an account profile. Only those fields with an asterisk (*) are required. You’ll also be prompted for a user name and password to keep your profile secure. Both your user name and password must be at least six characters long. You can use numbers and/or letters. We recommend that you select your email address, first and last name, or something else that’s easy for you to remember. 
To access your project information, you will be required to sign in each time you return.

Q:  When am I charged for my order?

A:  After you have placed your order, your online payment will be charged the moment your order is completed and successful. We will then proceed to print your book.

Q:  What if I need to change or cancel my order?

A:  No problem – Contact Us within two hours of placing your order and it can be cancelled. Changes to the design or order details will require you to place a new order, but don’t worry, your project and order history are saved and can be recalled once your login.

Q:  Does photoroost offer a guarantee?

A:   If you are not completely satisfied with the quality of our product and/or workmanship, or if it should become damaged during its shipment from us to you, we will replace it at no charge. Alternatively, you may return the product to photoroost for a refund, provided you obtain a return authorization in advance and the product is returned complete and in the same condition as you received it.

Should you need to request a replacement, please Contact Us right away so we can make it right! Replacement requests must be received within 30 days of receiving your order.

Q:  If I order several products at once, how will they arrive?

A:  All products we offer are typically produced in 3-5 business days, so no matter what combination of products in your order, everything will arrive together as one shipment. Depending on the sizes of the items, they may arrive in separate boxes, but all together as one delivery.

Q:  What methods of payment are accepted on photoroost.com?

A:  You can pay with your VISA, Master Card or PayPal account.

Q:  Are your prices in Canadian or US dollars?

A:  When you enter our site you can choose to shop in Canada or the United States.  All of our prices on the Canadian site are in Canadian dollars and in US dollars on the US site. You should shop in the country where you reside to avoid currency exchange fees on your purchase.  If you’re a photoroost customer from outside Canada or the Unites States, your exchange rate may vary depending on the rules and related fees of your credit card issuer.

Q:  Is paying online secure?

A:  Yes – when you select ‘checkout’ in your shopping cart, you enter a secure payment page (https) and the data you provide is protected by encryption using Secure Socket Layer (SSL). photoroost does not store credit card information on any of our servers.